StoreReady

For us, storage is personal

Whilst your goods are in storage, they are stored at your own risk. We strongly recommend you arrange protection for your goods in storage for added peace of mind.

We can provide protection for your stored goods on a replacement basis (for certain items), via StoreReady.

StoreReady is an optional extension to our Self Storage Licence Agreement that allows you to purchase additional protection for your goods, subject to the StoreReady Terms. It is not Insurance. StoreReady extends the circumstances in which we may accept liability for loss or damage to your goods whilst in storage.

If you opt in to StoreReady and your goods are damaged, we will investigate the cause of loss or damage and where we are liable under the StoreReady Terms, we may replace, repair and/or provide compensation to you (subject to certain limitations and exclusions) up to the Maximum Replacement Value you declared.

Any calculation and/or compensation shall be on a replacement as new basis provided:

Any replacement shall not be substantially better than the original.
The Goods in question were less than ten (10) years old at the time of loss and/or damage.
The Goods in question are not household linen or wearing apparel.

For all other goods We will consider the age, condition, quality, degree of use and market value and so the calculation and/or compensation will not be on a replacement as new basis.

Where We are liable under StoreReady and the goods lost and/or damaged are documents, We can agree to pay compensation on the basis of the reasonable costs of reprinting and/or reasonable costs of reissue and/or reconstitution including, where applicable, fresh research or exploration to obtain essential information where the value provided by You reflects these costs.

To benefit from StoreReady, you must declare the total replacement value of all goods you are storing (the Maximum Replacement Value). This value should reflect the replacement value of all goods stored and must be adequate throughout your storage period.

If you do not opt for StoreReady, our liability is limited under our Self Storage Licence Agreement. This means you store your goods at your own risk and if your goods are lost or damaged, you may have to bear that loss. We recommend you arrange your own protection or insurance if StoreReady is not suitable for your needs.

Please read our Self Storage Licence Agreement and StoreReady Terms for full details of the protection offered including the benefits, limitations, exclusions and conditions that apply.

Do I have to insure my goods?

You have the option to opt in to StoreReady, take out your own insurance cover, or rely on the standard Australian Consumer Law warranties. Note that whilst your goods are in storage, they are stored at your own risk.

How do I arrange StoreReady?

You must confirm to us that you wish to opt in for StoreReady, sign the StoreReady Application Form contained within the Self storage Licence agreement, provide a Maximum Replacement Value, and agree to pay our additional StoreReady fees. StoreReady can be purchased when arranging storage with us and is also available to existing customers who choose to Opt-in to a replacement Self Storage Licence Agreement with agreed addendum.

What protection do I get from StoreReady?

Where StoreReady applies we agree to provide a safe and secure facility and unit for storage of the Goods protecting against:

Fire,
Lightning,
Explosion,
Earthquake, subterranean fire or volcanic eruption,
Storm, wind and water,
Bursting and/or leaking pipes,
Ingress of water or other liquids,
Aircraft or articles dropped from them,
Moth or insect or vermin from an external cause,
Theft, with forcible and violent entry to or from the storage facility or unit,
The acts of persons taking part in riot, strike or civil commotion,
Impact by vehicles or railway rolling stock,

Please read our Self Storage Licence Agreement and StoreProtect Addendum for full details.

What goods are not covered?

The StoreReady Terms do not apply to Goods that you are not permitted to store under the Licence Agreement.

The StoreReady Terms also do not apply to:

Bullion.
Bonds.
Financial instruments.
Data records, including (but not limited to) those contained on memory sticks, hard drives, CDs, DVDs and similar storage media.

The StoreReady Terms also do not apply to the following categories of Goods. Where these items are stored,
any claim relating to them will instead be considered under the standard terms and conditions of the
Storage Agreement, as though the StoreReady Terms had not been applied.

Money and Financial Assets
Money, coins, currency, deeds and securities.
Vehicles and Machinery
Motor vehicles, heavy machinery, caravans, aircraft, boats or watercraft, and motorcycles.
Dangerous Goods
Flammable liquids, gas, oil, petrol, LPG, fuel, corrosive chemicals, and commercial bulk consignments of dangerous goods as listed in the current Australian Dangerous Goods Code.
Food and Perishable Items
Food or perishable items, unless securely packed so they are protected from, and do not attract, vermin.
Hazardous or Prohibited Items
Livestock, living creatures, plants, explosives, combustibles and flammables such as gas, paint, petrol, oil, cleaning solvents, compressed gases, firearms, weapons, ammunition, chemicals, radioactive materials, biological agents, toxic waste, asbestos, other potentially hazardous substances, items that emit fumes or odours, environmentally harmful items, or any item that poses a risk to your Goods or those of others.
Lithium-Ion Batteries and Battery-Powered Devices
Lithium-ion batteries exceeding 160Wh, unless they are built into otherwise permitted Goods, cannot be removed, and the Goods are free from visible defect or fault; portable battery chargers, power banks and similar portable power sources; more than five (5) e-scooters, e-bikes, e-skateboards or similar battery-powered vehicles unless the battery has been removed and is not being stored in the facility or unit; or more than ten (10) laptop computers, tablet computers, children’s toys or other similar items containing built-in batteries.
Illegal or Uninsurable Goods
Any illegal items or substances, counterfeit or smuggled goods, unlicensed or unsafe items, or items that are unique in nature and whose value cannot reasonably be assessed on a financial basis.

What goods have limited cover for certain items?

The following additional limitations apply under the StoreReady Terms:

Jewellery and Valuables
Liability is limited to $1,000 AUD for any one item and $5,000 AUD in total for jewellery, watches, precious stones and stamps of all kinds.
Luxury Goods
Liability is limited to $1,000 AUD for any one item and $5,000 AUD in total for furs, fine art, perfumery, tobacco, cigars, cigarettes, wines, beers and spirits.
Electronic Items
Liability is limited to $50,000 AUD in total for electronic items. Electronic items include all consumer and commercial electronic and electrical appliances and instruments, unless otherwise agreed by us in writing.

Are there any exclusions/conditions?

There will be no liability where StoreReady applies in respect of loss, deterioration and/or damage arising from the following causes and any claims in respect of such will be considered in accordance with the Standard Terms and Conditions.

Leakage of liquid from a receptacle or container belonging to You.
Any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power or confiscation or nationalisation or requisition or destruction of or damage to the Goods by or under the order of any government or public or local authority.
Acts of terrorism.
Depreciation following repair or restoration of a damaged item of the Goods.
Your own acts.
Radioactive contamination, chemical, biological, bio-chemical and electromagnetic weapons.
Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds.
The use or operation, as a means for inflicting harm, of any computer, computer system, computer software program, malicious code, computer virus, computer process or any other electronic system.
A Communicable Disease or the fear or threat of a Communicable Disease (whether the loss, deterioration or damage is directly or indirectly originating from, caused by, arising out of, contributed to by, resulting from, or otherwise in connection with the same). A Communicable Disease is any disease which can be transmitted by means of any substance or agent from any organism to another organism where, the substance or agent includes, but is not limited to, a virus, bacterium, parasite or other organism or any variation thereof, whether deemed living or not, and the method of transmission, whether direct or indirect, includes but is not limited to, airborne transmission, bodily fluid transmission, transmission from or to any surface or object, solid, liquid or gas or between organisms, and the disease, substance or agent can cause or threaten bodily injury, illness, emotional distress, damage to human health, human welfare or property damage.
Flood
Loss or damage to property directly resulting from flood water seeping from outside the premises, action of the sea or waves or tidal wave.Flood means the covering of normally dry land by water that has escaped or been released from the normal confines of any lake, or any river, creek or other natural watercourse, whether or not altered or modified; or any reservoir, canal, or dam.
Pollution
Damage caused by or arising out of the discharge, dispersal, release or escape of Pollutants into or upon land, the atmosphere, or any water course or body of water.Any costs or expenses incurred in the prevention, removing or nullifying or clean-up of contamination or pollution.Pollution means any solid, liquid, gaseous or thermal irritant or contaminant, including but not limited to smoke, vapour, soot, fumes, acids, alkalis, chemicals and waste. Waste includes material to be recycled, reconditioned or reclaimed.

We shall not be liable under StoreReady for any claim for losses other than to the Goods themselves arising from loss, deterioration and/or damage to the Goods and/or restriction of access to the Goods, such as but not limited to loss of profits, loss of goodwill and/or loss of anticipated savings.

How do I make a claim for damages?

Full details of any loss and/or damage must be notified to the Facility at the time the loss of or damage to the Goods is discovered, or at the time the Goods are removed from the self-storage facility/unit, whichever occurs sooner.

GSA Insurance Brokers are authorised to deal with any claims on Our behalf for any loss of or damage to the Goods.

Contact GSA Insurance Brokers:
Phone: 02 8274 8100
Email: claims@gsaib.com.au

Please ensure you have the following available when making a claim:

Claim form (please request a copy from the store/GSA for completion).
Application form – copy of this signed and completed Addendum.
Photos that show the extent of damage.
Quotes to repair any damages, where possible.
If items are not repairable, quotes to replace damaged items with the same/comparable item.
Estimate of the total cost of damage.

If there has been a break in or theft, please ensure that this is reported to the police and that a police report is issued with the claim.

How do I calculate my Maximum Replacement Value?

The Maximum Replacement Value you provide for StoreReady must represent the actual replacement value for all stored property as new, for all items less than ten years old, except the following items where the replacement value will take into account the age, condition, quality, degree of use and market value so the calculation and/or compensation will not be on a replacement as new basis:

Household linen and wearing apparel.
Any goods which cannot be purchased new (such as antiques, for example), where the replacement value shall be the current market value.
Documents, where the replacement value shall be calculated as the physical cost of replacing the documents and the cost of reprinting, re-issue and reconstitution, but excluding the value of the information contained in the documents.

If you opt for StoreReady and You have not declared the total value of the Goods, then in the event they are physically lost and/or damaged, Our liability to You under StoreReady will be reduced in the same proportion that the value declared bears to the actual value of the Goods.

Example:
If the total replacement value of your property is $10,000, but you have declared a Maximum Replacement Value of $5,000, Our liability will be reduced by 50%. Therefore, if $3,000 worth of your property is lost or damaged, Our liability would be $1,500.

Please read our Self Storage Licence Agreement and StoreProtect Addendum for full details.